Return window

This standard change-of-mind policy does not limit mandatory cancellation rights or remedies for goods that are defective, unsafe or materially different from their description.

Condition for a standard return

• Contact us with your order number or proof of purchase.
• For a discretionary change-of-mind return, keep textiles unused, unwashed and in their original condition, subject to any inspection rights provided by law.
• Return the complete set and supplied components, such as all napkins, placemats, towels, curtain panels or bedding covers.
• Include original packaging where reasonably possible; packaging requirements do not override mandatory rights.

This policy does not automatically exclude all opened bedding or household textiles. Any lawful product-specific exclusion must be clearly disclosed before purchase.

How to request a return

1. Email service@tanaharonvit.com with your order number, product and reason.
2. For damage, a defect or an incorrect item, include clear photographs where helpful.
3. Wait for instructions and the correct return destination.
4. Pack the goods securely and retain proof of dispatch. Tracking is recommended.

Do not send returns to the registered business address without instructions. It may differ from the designated return facility. Contacting us first helps route your parcel and does not remove statutory cancellation rights.

Return shipping and order issues

For a standard change-of-mind return, the customer pays return postage unless we agree otherwise or applicable law requires another arrangement. The destination and any applicable costs will be explained before the return is arranged.

For an incorrect, damaged or defective item attributable to us, we will arrange an appropriate remedy and cover reasonable necessary return costs where a return is required. Contact us before purchasing return shipping.

Refund treatment of original delivery charges follows applicable law and the reason for return; any deduction must be lawful and explained. No restocking fee is imposed by this policy.

Review, refunds and exchanges

We review the request and, when returned, the goods, then notify you of the outcome. Approved refunds normally go to the original payment method. If that method is unavailable, we will discuss a lawful alternative.

Refunds are generally issued within 7–10 business days after approval, subject to any shorter legal deadline. Financial institutions may take additional time to show the funds. Contact us if a confirmed refund has not appeared.

Exchanges depend on stock and eligibility. If a direct exchange is unavailable, a return and a new order may be appropriate.

Cancellations and consumer rights

Email us promptly to request cancellation. We will check fulfillment status; dispatched orders may need to follow the return process. Any mandatory withdrawal or cancellation right continues to apply.

Nothing here excludes or restricts rights that cannot legally be limited, including remedies for faulty or misdescribed goods beyond the standard 30-day period.