Processing and transit

Business days exclude weekends and public holidays. Processing includes payment review, preparation and packing. Transit starts after the carrier receives the parcel. These are estimates, not guaranteed delivery dates unless expressly stated at checkout.

Destinations, fees and taxes

Available destinations and shipping services are those offered for your address at checkout. Review delivery charges and applicable taxes before paying; no blanket free-shipping offer is made by this policy.

International deliveries may involve import taxes, duties or clearance charges. Any allocation of these charges must follow checkout disclosures and applicable law. Bank or currency-conversion fees may be charged by your provider.

Tracking your parcel

When tracking is available, shipment details are sent to the email used for your order. A label can be created before the first carrier scan, so tracking may take additional time to update.

Multiple products may travel in separate parcels with different tracking references and arrival dates. Check your email and individual carrier records, or contact service@tanaharonvit.com for help.

Address corrections and delivery attempts

Provide a complete delivery address, postal code and relevant apartment or building details. Contact us promptly if something is incorrect. We will try to help before dispatch, but changes after handover depend on the carrier.

If a parcel is returned following a failed delivery, we will review the reason and explain available redelivery or refund options and any lawful, disclosed costs before arranging them.

Delays, loss or a delivery concern

Weather, holidays, transport disruptions, customs and local conditions can affect delivery. If an order is unusually delayed, lost or marked delivered but missing, contact us with your order number and tracking reference.

Check carrier delivery notes and appropriate reception areas first. We will review shipment records and arrange a suitable resolution under the circumstances and applicable law. A carrier status alone does not remove mandatory consumer rights.